Delivery, Returns & Refunds

Delivery details

Orders are despatched using Standard Royal Mail or Courier delivery. Subject to stock availability.

We endeavour to despatch all orders placed before 2pm UK Mainland (Monday-Friday) within 24 hours of receiving the order, subject to stock availability and security checks. Orders placed outside of this time will be processed the following working day. This excludes Bank Holidays/Christmas and New Year where orders will be taken and processed on the next available working day. 

All goods are sent within three working days, unless stated on the product information of the item you wish to purchase as some garments are Premium Brands and delivery time is longer.   You will be informed by email or phone if items are out of stock and expected delivery date and maybe be offered an alternative garment.

Goods not collected after five days or which have incorrect address details, will be returned to Clothing for Work and we are charged £8.00 for this privilege, we therefore reserve the right to charge you this amount.

Please bear in mind that the delivery times outlined above are dependent on stock availability.

 

What if I need to send something back for exchange or refund?

Our goal is one-hundred percent customer satisfaction. If you don't like a product or it is the wrong size/colour, send it back to us for a refund. You are entitled to return the goods within 14 days from delivery date, assuming the goods are unused, undamaged and in the original packaging.

Although we are primarily a business to business site, we voluntarily choose to adhere to the Distance Selling Regulations Act of 2000. Our 14 day returns policy exceeds the minimum 7 working days specified by law. In addition, if you receive items which are faulty we will refund you in full on receipt of the faulty goods. However, if a product is simply unwanted we are not obliged under the Distance Selling Regulations Act to refund your original delivery charge and we will refund you for the cost of the items only. This is in line with the majority of online Business to Consumer shops. Although some online Business to Consumer shops may choose to refund your original postage, in order to keep our prices so low we are unable to do this. In certain circumstances we will apply a discretionary handling charge of 10% of the order value (minimum charge £5.00).

Your return checklist for all size or colour replacements:

  1. Re-order your corrected item(s) online in our shop 
  2. Then, with your incorrect item(s), include you name, address and order number which appears on the delivery note, please ensure you return the delivery note with your returns so it can be matched to your original order as this speeds the returns process
  3. Send the original item(s) back to us at this address: Clothing for Work, Units 7/8 Hertburn Industrial Estate, Washington, Tyne & Wear, NE37 2SF
  4. We will then credit you for your incorrect item(s) less the carriage

Your return checklist for all unwanted item(s):

  1. With your unwanted item(s), include you name, address and order number which appears on the delivery note, please ensure you return the delivery note with your returns so it can be matched to your original order as this speeds the returns process
  2. Send the original item(s) back to us at this address: Clothing for Work, Units 7/8 Hertburn Industrial Estate, Washington, Tyne & Wear, NE37 2SF
  3. We will then credit you for your incorrect item(s) less the carriage

IMPORTANT: You must include the delivery note and the reason for the return. Returns not accompanied by a correct returns details may be subject to an admin fee of £2.50

Clothing for Work, Units 7/8 Hertburn Industrial Estate, Washington, Tyne & Wear, NE37 2SF